Cover-All support professionals boast years of insurance industry experience. This gives our customers a distinct advantage when finding solutions to fit their business’ needs.
Bureau Update Services
Keeping up with the numerous ISO/NCCI changes for multiple program versions in all 50 states can be a daunting task. But with Cover-All at your side, you won’t have to worry. We provide full support for all NCCI and ISO updates as they take place. Special care is given to accommodate each customer’s timing of acceptance or rejection of changes in filings.
MIC supports the individually filed rates, loss cost modifiers and company deviations which are critical to each of our customers’ unique competitive advantage.
Technical Support
Cover-All’s Service Support Center (SSC) is designed to meet the specific needs of our customers. The SSC is staffed by knowledgeable analysts with ample industry experience in order to provide prompt and effective solutions through phone consultation as well as remote diagnostics. SSC personnel are backed by experienced project managers and systems engineers.
Cover-All maintains a close relationship with customers to resolve issues and deliver measurable benefits, including elevation of client-specific problems, as well as delivery of general maintenance releases. Software updates that deliver additional or improved functionality are released on a regular basis.
